Herman Miller refurbished Aeron Chairs are previously owned chairs that have been inspected, repaired as needed, and restored to meet Herman Miller quality standards. These refurbished products may show cosmetic signs of prior use but it does not affect their performance, structural integrity, or functionality.

A new Aeron Chair is sold brand-new and unused, offers full customization options, and comes with Herman Miller’s full 12-year warranty. A Herman Miller refurbished Aeron Chair has been professionally restored from prior use, with worn parts replaced with authentic Herman Miller parts, and is available at a lower price point. Refurbished chairs include a separate 5-year Herman Miller refurbished product limited warranty, which may differ in scope from the warranty provided with new products. Please review the refurbished product warranty for full details. Refurbished chairs offer fewer customization options. Both new and refurbished Aeron Chairs offer award-winning ergonomic support.

Refurbished Aeron Chair - Classic has basic tilt and recline adjustments, PostureFit support, and Pellicle material for breathability and support. Both refurbished Aeron Chair - Classic and refurbished Aeron Chair are backed by our 5-year Herman Miller refurbished product limited warranty.

Refurbished Aeron Chairs are professionally restored using authentic Herman Miller parts and offer an accessible way to own an Aeron Chair backed by Herman Miller's refurbished product warranty. Certain options may be selected during checkout, such as size and back support where available; however, refurbished chairs are not built to order and offer fewer customization options than new Aeron Chairs. Other configuration details are based on available refurbished inventory and may vary from chair to chair.

If having the ability to choose specific chair features is important to you, we recommend shopping a new Aeron Chair, which offers more customization options than our refurbished collection.

All refurbished Aeron Chairs are sold as final sale and are not eligible for return, exchange, or refund. However, if your refurbished Aeron Chair arrives damaged, defective, or materially different from the product description, please contact Herman Miller Customer Service within three (3) three days of delivery for assistance. This policy does not limit any rights or remedies available under the refurbished product limited warranty.

Refurbished Aeron Chairs include a 5-year Herman Miller refurbished product limited warranty.

All parts and components on a Herman Miller refurbished Aeron Chair are covered under our 5-year Herman Miller refurbished product limited warranty, subject to the terms and conditions described therein.

ll warranty claims or service requests for refurbished products must be handled directly through Herman Miller Customer Service. Refurbished products are not serviced through retail stores.

Refurbished chairs vary in age. Each chair has been evaluated and restored to meet Herman Miller quality standards, regardless of its original production date.

Sitewide promotions or discounts may not apply to refurbished products. Any applicable offers will be clearly stated on the product page.

Product images are representative and may not depict the exact chair you will receive. Each refurbished Aeron Chair will match the specifications you select and meet our Herman Miller quality standards. If you receive a product that is materially different from its description, please contact Customer Service.

Authentic Herman Miller refurbished products are sold directly by Herman Miller through our website, Herman Miller stores, or through authorized resellers. Each refurbished product includes an authentic Herman Miller product label. If you are unsure about the authenticity of a product, please contact Customer Service.

Products purchased from unauthorized resellers are not covered under Herman Miller’s refurbished product limited warranty or service programs. Always purchase directly from Herman Miller or an authorized reseller to ensure authenticity and support.

Herman Miller refurbished chairs are restored using Herman Miller standards and processes and are supported by Herman Miller Customer Service and our 5-year Herman Miller refurbished product limited warranty. Refurbished chairs sold by other retailers may use different refurbishment methods and may not include the same Herman Miller parts, components, warranty, or support. Herman Miller cannot verify or guarantee the quality, authenticity, or condition of refurbished chairs sold by unauthorized resellers.

ou may be able to cancel your order if it hasn’t shipped yet. Since they are ready to ship and not built to order, refurbished Aeron Chairs leave Herman Miller facilities quickly, so it’s important to contact us as soon as possible to see if cancelling is possible. Because in-stock refurbished Aeron Chairs ship quickly, cancellation is not guaranteed. No changes can be made to refurbished Aeron Chair orders once placed. To request a cancellation before shipment, please contact Customer Service as soon as possible.

This FAQ is provided for informational purposes and Herman Miller’s liability for refurbished products is limited to the remedies set forth in the applicable refurbished product limited warranty.