Customer Service

Contact Us

There are three easy ways for you to get in touch with us.

For the latest update on the status of your order, simply use Track my Order.

Need to return an item?
Start a Return
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Email Us

[email protected]

Our inbox is always open. We respond to email messages in the order in which they're received, and promise to get to yours as soon as possible.

Chat Us

Our dedicated customer service team of trained Design Specialists are available to connect directly with you online during normal business hours. Click on the red chat bubble at the bottom right corner of our web pages, and select via video or text.
Learn more here.


Call Us

Our Studios and call centers will have limited hours on the following days:

  • Christmas Eve: 10am - 3pm
  • Christmas Day: CLOSED
  • New Year’s Eve: 10am - 3pm
  • New Year’s Day: 12pm - 5pm

888 798 0202

When calling, please choose from the following options to help us better serve you:

 

  • Press 1 to place an order, for product information, or design advice
  • Press 2 for questions on an existing order or a product you already own

 

Customer Service 

Monday - Friday: 9am - 7pm EST 

Saturday - Sunday: 10am - 5pm EST 

 

Product Questions & Sales 

Monday - Saturday: 10am - 12am EST 

Sunday: 11am - 11pm EST