Returns and Exchanges
We want you to be happy with your purchase from the Herman Miller Store. As we work to exceed your quality and service expectations, sometimes we fall short. In those cases, if you are not satisfied with an item purchased online from Herman Miller, we will gladly accept return items for a full credit within 30 days of delivery.
Please contact us at 888.798.0202 or email to initiate your return request. Refunds will be given in your original form of payment and applied when the returned product arrives at Herman Miller.
Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it's important that you please keep and use the original packaging materials for any items you wish to return.
Risk of Loss
All items purchased from Herman Miller are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping term of FOB HM shipping dock will supersede any shipping terms in your purchase order.