Herman Miller Refurbished
Our iconic design, renewed and backed by us
No one knows our chairs—or stands behind them—like we do. Herman Miller renews pre‑owned Aeron Chairs to our quality standards, guarantees them with our refurbished product warranty, and offers them at a more accessible price.
What makes Herman Miller refurbished products different? Everything.
Genuine Herman Miller parts
From casters and tilt mechanism to Pellicle suspension material, every component we use is authentic Herman Miller, restored or replaced to original specifications.
Backed by our warranty
Unlike unauthorized resellers, we back every refurbished Aeron with our 5-year refurbished product warranty, covering defects in materials and workmanship, with parts and labor included.
Warranty details
Restored to our standards
We restore each Aeron to meet our original specifications for performance and ergonomic support for an experience that is unmistakably Aeron. Some cosmetic wear from prior use may be visible.
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Our refurbishment process
Inspect and test
Each used Aeron Chair is thoroughly inspected for any damage or missing parts. Technicians test all features and adjustments to determine the chair’s functionality and range of motion.
Clean
We disassemble and wash all parts gently, then we vacuum and carefully clean textiles with mild soaps safe for Herman Miller materials. The parts are rinsed and dried with soft, non-abrasive cloth.
Service and touch up
Technicians meticulously service and reassemble the chair, replacing damaged or missing parts, tuning features in need of calibration, and touching up surface damage.
Calibrate and test again
Before a used Aeron is cleared as refurbished, technicians restore its adjustments to factory settings and re-test all features to certify it’s in proper working condition.
The only authorized refurbishment of Aeron Chair
A Herman Miller refurbished chair delivers the same ergonomic design and adjustability as a new Herman Miller chair, backed by our 5-year refurbished product warranty. We are the only authorized Aeron Chair refurbishment program, offering certified Herman Miller chairs restored to our standards using our OEM replacement parts. Competitor programs are not authorized by Herman Miller and may not meet these standards or use OEM parts.
Frequently Asked Questions
What is a refurbished Aeron Chair?
Herman Miller refurbished Aeron Chairs are previously owned chairs that have been inspected, repaired as needed, and restored to meet Herman Miller quality standards. These refurbished products may show cosmetic signs of prior use but it does not affect their performance, structural integrity, or functionality.
What’s the difference between a new Aeron Chair and a refurbished Aeron Chair?
A new Aeron Chair is sold brand-new and unused, offers full customization options, and comes with Herman Miller’s full 12-year warranty. A Herman Miller refurbished Aeron Chair has been professionally restored from prior use, with worn parts replaced with authentic Herman Miller parts, and is available at a lower price point. Refurbished chairs include a separate 5-year Herman Miller refurbished product limited warranty, which may differ in scope from the warranty provided with new products. Please review the refurbished product warranty for full details. Refurbished chairs offer fewer customization options. Both new and refurbished Aeron Chairs offer award-winning ergonomic support.
Can I return a refurbished Aeron Chair?
All refurbished Aeron Chairs are sold as final sale and are not eligible for return, exchange, or refund. However, if your refurbished Aeron Chair arrives damaged, defective, or materially different from the product description, please contact Herman Miller Customer Service for assistance. This policy does not limit any rights or remedies available under the refurbished product limited warranty.
How old is the refurbished Aeron Chair I’m receiving?
Refurbished chairs vary in age. Each chair has been evaluated and restored to meet Herman Miller quality standards, regardless of its original production date.
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