Shipping and Delivery
Shipping methods for your purchases are determined by types of items ordered. Smaller items tend to ship FedEx, some furniture ships with Threshold delivery, and the remainder ships with full-service In-Home Delivery. If your order includes an item being shipped via multiple methods, FedEx charges for items shipped outside the contiguous U.S. and Canada are appended to any applicable Threshold or In-Home charges. Your cart will reflect the delivery options available for your order.
Our shipping methods are:
- FedEx: Smaller parcels ship via FedEx, delivered Monday – Saturday, with select markets delivered on Sunday. Typical delivery is 3 – 7 business days from shipment date.
- Threshold: Furniture and larger parcels will be delivered over your threshold. Multi-unit building addresses will be left inside building entrance, instead of your door. Typical delivery is 1–3 weeks from shipment date (within the contiguous US). 4-hour delivery window. Excludes unpacking, assembly, and removal of packing materials.
- In-home: Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. Typical delivery takes 1–3 weeks from date of shipment within the contiguous U.S. 4-hour delivery window.
Shipping Details at a Glance
- Your cart will reflect the different shipping options for each item.
- We ship to the US, Canada, and Puerto Rico.
- We can ship to a domestic freight forwarder of your choosing for delivery overseas. If you choose to use a domestic freight forwarder, please note that should you change your mind about the order or the order arrives incorrectly or damaged, you will assume the responsibility and cost to return the item back to the US. Once we receive it back at our distribution center in the US, we will be happy to advise on the return or replacement process (depending on what is applicable to the circumstances). For more details on this process, please refer to the conditions of Return + Exchanges on our website. We cannot ship to hotels, P.O. boxes or APO (Army Post Office), FPO (Fleet Post Office) or DPO (Diplomatic Post Office) destinations. Please call 888.798.0202 or email [email protected]for more information.
- In-stock items ship within 1–5 business days.
- Smaller items tend to ship FedEx, some furniture ships with Threshold delivery, and the remainder ships with full-service In-Home Delivery.
- If your order includes an item being shipped via multiple methods, FedEx charges for items shipped outside the contiguous U.S. and Canada are appended to any applicable Threshold or In-Home charges.
- For expedited shipping, contact your local store or call 888 798 0202 prior to placing the order. Most small-parcel in-stock items can be ordered with FedEx Next-Day or 2-Day Delivery at an additional cost. Some items may be excluded due to size, weight or fragility. Orders shipping to Alaska, Hawaii, Puerto Rico, or Canada also do not qualify.
- An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.
Delivery within the contiguous United States.
If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries. If delivery is to a remote location, there will be an additional $100 charge to Threshold and In-Home Deliveries.
Shipping Method | Rate | Max Charge, regardless of order size |
---|---|---|
FedEx | 10% of order value, with a minimum fee of $14.95 (some exclusions apply)* *Select office chairs ships for a flat rate fee of $59 per item |
$199 |
Threshold Delivery | 15% of order value | $399 |
In-Home Delivery within 100 miles of a Store | $399 per trip | $399 |
In-Home Delivery more than 100 miles of a Store | $599 per trip | $599 |
Delivery to Alaska, Hawaii or Puerto Rico.
If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries.
Shipping Method | Rate | Max Charge, regardless of order size |
---|---|---|
FedEx | 15% of order value | $499 |
Threshold Delivery | 15% of order value | $599 |
In-Home Delivery | $949 | $949 |
Delivery to Canada.
If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries. If delivery is to a remote location, there will be an additional $100 charge to Threshold and In-Home Deliveries.
Shipping Method | Rate | Max Charge, regardless of order size |
---|---|---|
FedEx | 10% of order value, with a minimum fee of $14.95 (some exclusions apply)* *Select office chairs ships for a flat rate fee of $59 per item |
$199 |
Threshold Delivery | 15% of order value | $399 |
In-Home Delivery within 50 miles of a Store | $499 per trip | $499 |
In-Home Delivery more than 50 miles of a Store | $599 per trip | $599 |