Warranty and Service
Herman Miller creates inspiring designs to help people do great things at work, for learning, for wellness, at home, wherever people are. Our designs and the designers who work with us solve real problems for people and their organizations. We stand behind the quality of our solutions 100 percent, which ensures that people have the tools they need to do their best.
What’s Covered
Our warranty covers everything— including electrical components, casters, pneumatic cylinders, tilts, and all moving mechanisms. It recognizes the changing nature of work and the need for products that can stand up to continuous use. And it means that when warranty work is performed in the U.S. and Canada, Herman Miller foots the bill.
How to Schedule Service
If you need product service or repair, please contact the Herman Miller dealer, retailer, or our online store where you purchased your product. They will be able to make the final determination whether the issue is specifically covered under the warranty and eligible for replacement or repair.
Frequently Asked Questions on Warranty and Service
See our FAQ page for answers on other topics.
I don’t know where I purchased my product.
If you’re not sure where your product was originally purchased, please give us a call at 888 798 0202 or send us an email with your order number and MFG date from your product label so we can connect you with the appropriate dealer or retailer.
What if I am no longer close to the dealer or retailer where I originally purchased and want to request warranty service?
Use our Locator to find the dealer or retailer closest to you. They will be happy to help you with your warranty request.
Where do I find my label?
- Chairs – The label will be on the underside of the seat
- Filing and Storage – The label will be inside the second drawer from the bottom
- Tables – The label will be located on the underside of table top
- Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.
My product is no longer covered under warranty, how do I get parts?
A certified Dealer will be happy to help you identify and order the appropriate parts. Do you sell outside of the USA? We do have a Global network of Authorized Dealers. Use our Global Locator to find the dealer closest to you.
Where can I find an authorized dealer or retailer?
You can find an authorized dealer or retailer by using our Find a Location link.
What if I purchased from an unauthorized reseller?
Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they, unfortunately, would not be covered by Herman Miller's warranty. However, by working directly with the reseller, they may have more options for you to consider.