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Shipping and Delivery

Shipping Charges

Free Standard Inside Delivery is available on these office chairs: Aeron Chair, Embody Chair, Sayl Chair, Mirra Chair, Mirra 2 Chair, Setu Chair, Celle Chair, Caper Multipurpose Chair, Sayl Side Chair with Sled Base, Sayl Side Chair with Stacking Base, Setu Side Chair, and Aeron Side Chair. All other chairs ship for $29, with the exception of the Eames Lounge Chair & Ottoman, Eames Chaise, and Nelson Coconut Chair. As with all other products offered on our store, shipping for these three items is charged based on a percentage of your order total:

  • Orders up to $1,000 are billed at 8% of order total.
  • Orders over $1,000 up to $3,000 are billed at 7.5% of order total.
  • Orders over $3,000 are billed at 7% of order total.

If your order includes any of the work chairs that ship for a flat fee of $29 each, their price counts toward your order total. Here's how delivery would be calculated on an example order that includes these work chairs:

        2 Aeron chairs ($869 each x 2 = $1,738)
        1 Envelop Desk ($960)

        Order Total = $2,737 ($1,738 + $960 = $2,698)
        This puts the total order in the 7.5% shipping bracket because the $2,698 order total is between $1,000 and $3,000.

        Inside Delivery Total = $130.00
        Breakdown of delivery cost: $29 + $29 (for each of the chairs) + $72.00 for the desk ($960 x 7.5%)

White Glove Delivery can be added to your order for an additional $100. Please note that the maximum shipping charge for each Inside Delivery order is $500. Maximum charge for a White Glove Delivery order is $600.

Shipping Methods

We have a variety of shipping methods available to ensure a quality delivery experience:

  • Standard Inside Delivery includes delivery to inside your front door or the nearest covered area. Package is delivered within 1 to 5 business days by our delivery partner, who will contact you to schedule a four-hour delivery window.
  • White Glove Delivery is available on many large products, heavier items, and products that require substantial assembly. White Glove delivery includes delivery to any room in your home or business plus up to one hour of setup and assembly in addition to the removal of all packaging materials that accompanied your item.
  • FedEx Ground is used for smaller items such as lighting and accessories.

Shipping Time

Most products ordered from The Herman Miller Store are custom built for you. Once your order is built and shipped, delivery takes between 3 and 10 business days. For Inside Delivery and White Glove Delivery, you will receive a phone call from our delivery service to schedule your delivery.

Track Order Shipment

You will receive a shipment confirmation with a tracking number when your order ships. Tracking numbers may take up to 72 hours to be reflected in our delivery partner's tracking system. Therefore, delivery status information may not be available until the following business day. Please call us if you are unable to see your delivery status after 72-hours and we will look into it right away.

You can also track your order status by clicking the Order Status link located at the top right corner of any page on our site.