Herman Miller is required to charge sales tax in all states where there is an applicable sales tax. Tax is calculated in the shopping cart as you place the order, and is based on the shipping address.
For your convenience, we accept US-bank-issued Visa, MasterCard, Discover, and American Express credit and debit cards, as well as PayPal payments.
When your order is placed, the payment amount of your order is authorized and held by your financial institution. Please note: Authorized and held amounts will not be available for other purchases. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.
Once you have placed your order, download our tax exemption form. Please complete this tax exempt form in its entirety and email it back to us with your order number noted in the subject or within the body of the email. Once your order has been shipped and invoiced, a credit will be processed for your tax in the form of your original payment. Please allow 5-7 business days for the credit to reflect on your account.
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a free fabric sample.
You can order a sample by using the Contact Us email form to tell us which fabric you would like to see, along with your name and mailing address. We'll get that swatch right out to you!
Absolutely. Use the Contact Us email form to tell us which fabric you would like to see, along with your name, phone number, and mailing address. We'll get that swatch right out to you!
If you are looking to purchase larger quantities of furniture, you can locate a dealer near you to assist with your purchase.
Free shipping is available on most office chairs, and $29 flat rate shipping is available on most other chairs. Shipping rates for all other products are based on the total order amount. Visit our Shipping and Delivery page to learn more.
Shipping options vary based on the items included in your order. Your cart will reflect the shipping options available to you. Once you have selected a shipping option, adding products to or removing products from your cart may change the selected shipping option for your order. Visit our Shipping and Delivery page to learn more.
The Herman Miller Store ships within the 50 United States. If you are looking to purchase internationally, please use our Global Dealer Locator to find a dealer near you. We do not currently accept orders for US Territories, FBP and APO addresses.
Some products require light assembly. To determine if the product you're interested in requires assembly, go to the Specifications tab located on each or our product pages. For those products that might be heavier than you'd care to lift or that require assembly, we offer White Glove Shipping. For more information on our White Glove Shipping, visit our Shipping and Delivery page.
You can! Shortly after placing your order you will receive an order confirmation via email, which will tell you the ship date of the order. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Additionally, you can track the progress of your order by visiting our Order Status page. Please log into your account or simply enter your order number and zip code for the current status of your order.
Cancelations can be made any time prior to the shipment of your order. To make any changes we would need to cancel the original order and place a new order for the updated item(s).
Please visit our Returns and Exchanges page for more information.
If you need product service or repair, please contact the Herman Miller dealer, retailer, or our online store where you purchased your product. They will be able to make the final determination whether the issue is specifically covered under the warranty and eligible for replacement or repair.
If you're not sure where your product was originally purchased, please give us a call at 888 798 0202 or use our Contact Us form to provide the six digit "FO"- Factory Order number and Manufacturing date located on the label of your product. With that information we can connect you with the appropriate dealer or retailer.
Locate a dealer or retailer near you. They will be happy to help you with your warranty request.
Chairs – The label will be on the underside of the seat
Filing and Storage – The label will be inside the second drawer from the bottom
Tables – The label will be located on the underside of table top
Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.
Visit our Replacement Parts page where you will find casters, Aeron Chair arm pads, and Aeron Chair back support options. All other replacement parts can be purchased through an Authorized Dealer.
We do have a Global network of Authorized Dealers. Use our Global Dealer Locator to find the dealer closest to you.
You can find an authorized dealer or retailer from our Find a Location page.
Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they unfortunately would not be covered by Herman Miller's warranty. However, by working directly with the reseller, they may have more options for you to consider.
You aren't required to create an account. However, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.
Yes. Your username is the email address you used to register. To recover your password, enter your email address into our Forgot Password page and click the Send button.
Each product page in our store has unique Care and Maintenance instructions. Visit the page for your product, scroll down to the product information section, and click on the Care and Maintenance tab. See also the Care and Maintenance page on the HermanMiller.com website for more information.