Yes. Herman Miller is required to charge sales tax in all states. Tax is calculated in the shopping cart as you place the order, and is based on the shipping address.
For your convenience, we accept Visa, MasterCard, and American Express credit and debit cards, as well as PayPal payments.
When your order is placed and acknowledged, we will obtain a pre-approval authorization from your card issuer for the amount of the order. Some card issuers place a hold on funds in your account for the amount of your order. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. Please contact your card issuer for specific information on how your account handles pre-authorizations.
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a free fabric sample.
You can order a sample by using the Contact Us email form to tell us which fabric you would like to see, along with your name and mailing address. We'll get that swatch right out to you!
Absolutely. Use the Contact Us email form to tell us which fabric you would like to see, along with your name and mailing address. We'll get that swatch right out to you!
If you are looking to purchase larger quantities of furniture, please contact a dealer near you. Click here to find one.
The Herman Miller Store ships within the 50 United States. If you are looking to purchase internationally, please use our international dealer locator to find a dealer near you. We do not currently accept orders for US Territories, FBP and APO addresses.
Some products require light assembly; but none will require more than a common, household screwdriver. For those products that might be heavier than you'd care to lift, we offer White Glove Shipping. For more on our White Glove Shipping, visit our Shipping & Delivery page.
Shipping rates are based on the total order amount. Visit our Shipping & Delivery page to learn more.
You can! Shortly after placing your order you will receive an order confirmation via email, which will tell you the ship date of the order. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Additionally, you may log into your Herman Miller Store account and check the current status of any order on the Order Status page. As always, feel free to contact us at 888.798.0202 if you have any questions or concerns about an order.
Because each product is built to order, there is a limited window for changes or cancellations before the product enters the final production stages. Orders with lead times of 4 weeks or greater can be cancelled up to 2 weeks before shipment. Orders with lead times of 2 weeks cannot be changed or cancelled after 24 hours (weekends excluded). Quick ship orders cannot be changed or cancelled after 12 hours (weekends excluded).
Please contact us at 888.798.0202, and we'll be happy to facilitate your order.
Please visit our Returns & Exchanges page for more information.
If you're not sure where your product was originally purchased, please give us a call at 888 798 0202 or send us an email with your order number and MFG date from your product label so we can connect you with the appropriate dealer or retailer.
Use our Locator to find the dealer or retailer closest to you. They will be happy to help you with your warranty request.
Chairs – The label will be on the underside of the seat
Filing and Storage – The label will be inside the second drawer from the bottom
Tables – The label will be located on the underside of table top
Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please contact a Dealer in your area to schedule a service visit.
A certified Dealer will be happy to help you identify and order the appropriate parts.
We do have a Global network of Authorized Dealers. Use our Global Locator to find the dealer closest to you.
You can find an authorized dealer or retailer by using our Find a Location link.
Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they unfortunately would not be covered by Herman Miller's warranty. However, by working directly with the reseller, they may have more options for you to consider.
You aren't required to create an account. However, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.
Yes. Your username is the email address you used to register. To recover your password, enter your email address into our Forgot Password page and click the Send button.
Each product page in the store has unique care and maintenance instructions. Visit the page for your product, scroll down to the product information section, and click on the Care and Maintenance tab.