FAQ

Shopping at Herman Miller

• Do I have to pay sales tax?

  Yes. Herman Miller is required to charge sales tax in all states. Tax is calculated in the shopping cart as you place the order, and is based on the shipping address.

• How can I pay for my order?

  For your convenience, we accept Visa, MasterCard, and American Express credit and debit cards.

• When will my account be charged?

  When your order is placed and acknowledged, we will obtain a pre-approval authorization from your card issuer for the amount of the order. Some card issuers place a hold on funds in your account for the amount of your order. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. Please contact your card issuer for specific information on how your account handles pre-authorizations.

• How accurate are the colors shown for each product?

  We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a free fabric sample.
  
  You can order a sample by using the Contact Us email form to tell us which fabric you would like to see, along with your name and mailing address. We'll get that swatch right out to you!

• Can I order a fabric swatch before choosing fabric for an item?

  Absolutely. Use the Contact Us email form to tell us which fabric you would like to see, along with your name and mailing address. We'll get that swatch right out to you!

• I need to purchase modular office furniture for my business. How do you handle this?

  If you are looking to purchase larger quantities of furniture, please contact a dealer near you. Click here to find one.

Delivery

• Do you deliver outside of the United States?

  The Herman Miller Store ships within the 50 United States. If you are looking to purchase internationally, please use our international dealer locator to find a dealer near you. We do not currently accept orders for US Territories, FBP and APO addresses.

• Do your products require assembly?

  Some products require light assembly; but none will require more than a common, household screwdriver. For those products that might be heavier than you'd care to lift, we offer White Glove Shipping. For more on our White Glove Shipping, visit our Shipping & Delivery page.

• What are your shipping rates?

  Shipping rates are based on the total order amount. Visit our Shipping & Delivery page to learn more.

Orders, Returns, and Exchanges

• Can I track my order?

  You can! Shortly after placing your order you will receive an order confirmation via email, which will tell you the ship date of the order. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

  Additionally, you may log into your Herman Miller Store account and check the current status of any order on the Order Status page. As always, feel free to contact us at 888.798.0202 if you have any questions or concerns about an order.

• Can I cancel or change an order?

  Because each product is built to order, there is a limited window for changes or cancellations before the product enters the final production stages. Orders with lead times of 4 weeks or greater can be cancelled up to 2 weeks before shipment. Orders with lead times of 2 weeks cannot be changed or cancelled after 24 hours (weekends excluded). Quick ship orders cannot be changed or cancelled after 12 hours (weekends excluded).

• I am a non-profit organization or government agency. How do I order without being taxed?

  Please contact us at 888.798.0202, and we'll be happy to facilitate your order.

• How do I return an item?

  Please visit our Returns & Exchanges page for more information.

Account

• Do I need an account? What are the benefits?

  You aren't required to create an account. However, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

• I forgot my account name/password. Can I recover it?

  Yes. Your username is the email address you used to register. To recover your password, enter your email address into our Forgot Password page and click the Send button.

Product Care

• How do I care for my furniture once I've received it?

  Each product page in the store has unique care and maintenance instructions. Visit the page for your product, scroll down to the product information section, and click on the Care and Maintenance tab.