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FAQ

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Shopping at Herman Miller

  • Do I have to pay sales tax?

    Herman Miller is required to charge sales tax in all states where there is an applicable sales tax. Tax is calculated in the shopping cart as you place the order, and is based on the shipping address.

  • How can I pay for my order?

    For your convenience, we accept US-bank-issued Visa, MasterCard, Discover, and American Express credit and debit cards, as well as PayPal payments.

  • When will my account be charged?

    When your order is placed, the payment amount of your order is authorized and held by your financial institution. Please note: Authorized and held amounts will not be available for other purchases. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.

  • I am a non-profit organization or government agency. How do I order without being taxed?

    Once you have placed your order, download our tax exemption form. Please complete this tax exempt form in its entirety and email it back to us with your order number noted in the subject or within the body of the email. Once your order has been shipped and invoiced, a credit will be processed for your tax in the form of your original payment. Please allow 5-7 business days for the credit to reflect on your account.

  • How accurate are the colors shown for each product?

    We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a free fabric sample.

    You can order a sample by using the Contact Us email form to tell us which fabric you would like to see, along with your name and mailing address. We'll get that swatch right out to you!

  • Can I order a fabric swatch before choosing fabric for an item?

    Absolutely. Use the Contact Us email form to tell us which fabric you would like to see, along with your name, phone number, and mailing address. We'll get that swatch right out to you!

  • I need to purchase modular office furniture for my business. How do you handle this?

    If you are looking to purchase larger quantities of furniture, you can locate a dealer near you to assist with your purchase.

Delivery

  • What are your shipping rates?

    Free shipping is available on most office chairs, and $29 flat rate shipping is available on most other chairs. Shipping rates for all other products are based on the total order amount. Visit our Shipping and Delivery page to learn more.

  • What shipping options are available for my order?

    Shipping options vary based on the items included in your order. Your cart will reflect the shipping options available to you. Once you have selected a shipping option, adding products to or removing products from your cart may change the selected shipping option for your order. Visit our Shipping and Delivery page to learn more.

  • Do you deliver outside of the United States?

    The Herman Miller Store ships within the 50 United States. If you are looking to purchase internationally, please use our Global Dealer Locator to find a dealer near you. We do not currently accept orders for US Territories, FBP and APO addresses.

  • Do your products require assembly?

    Some products require light assembly. To determine if the product you're interested in requires assembly, go to the Specifications tab located on each or our product pages. For those products that might be heavier than you'd care to lift or that require assembly, we offer White Glove Shipping. For more information on our White Glove Shipping, visit our Shipping and Delivery page.

Orders, Returns, and Exchanges

  • Can I track my order?

    You can! Shortly after placing your order you will receive an order confirmation via email, which will tell you the ship date of the order. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

    Additionally, you can track the progress of your order by visiting our Order Status page. Please log into your account or simply enter your order number and zip code for the current status of your order.

  • Can I cancel or change an order?

    Cancelations can be made any time prior to the shipment of your order. To make any changes we would need to cancel the original order and place a new order for the updated item(s).

  • How do I return an item?

    Please visit our Returns and Exchanges page for more information.

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