Frequently Asked Questions
How do I know I have purchased an authentic Herman Miller design from an authorized website?
When you choose Herman Miller, you're investing in original modern design made with exceptional quality and craftsmanship. To guarantee authenticity, we recommend purchasing directly from our official website, in-store at Herman Miller and Design Within Reach, or from authorized retailers listed on our site.
Not sure if you have purchased an authentic Herman Miller design and need help verifying a source? We're happy to help. Reach out to us at 888 798 0202, send us an email, or chat us.
Do I have to pay sales tax?
If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.
All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.
No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.
How can I pay for my order?
For your convenience, we accept Visa, MasterCard, Discover, and American Express credit and debit cards.
When will I be charged for my order?
When your order is placed, the payment amount of your order is authorized and held by your financial institution. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.
I am a non-profit organization or government agency. How do I order without being taxed?
Please download and complete our tax exemption form in its entirety and email it back to us. Our Customer Engagement team will then contact you to place your order.
How accurate are the colors shown for each product?
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee that your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a fabric sample.
Can I order a fabric swatch before making my upholstery selection for an item?
Free swatches are available for most products and can be requested online or by calling 888 798 0202. Be ready to tell us which fabric swatches you would like to see, along with your name and mailing address, and we'll get that swatch right out to you.
I need to purchase modular office furniture for my business. How do you handle this?
If you are looking to purchase larger quantities of office furniture or Herman Miller systems furniture or workspaces that you can't find here, you can use our Where to Buy to find an authorized Herman Miller dealer who can assist with your purchase.
Delivery
What are your shipping rates?
Free standard shipping is available on many products that ship via Standard Delivery. Shipping rates for all other products are based on the total order amount. Visit our Shipping and Delivery page to learn more.
What shipping options are available for my order?
Shipping options vary based on the items included in your order. Your cart will reflect the shipping options available to you. Once you have selected a shipping option, adding or removing products may change the selected shipping option for your order. Visit our Shipping and Delivery page to learn more.
Do you deliver outside of the United States?
The Herman Miller Store ships within the 50 United States, Puerto Rico, and Canada. If you are looking to purchase internationally, please use our Global Dealer Locator to find a dealer near you. We do not currently accept orders for US Territories, FBP and APO addresses.
Do your products require assembly?
Most of our products ship fully assembled. If your product requires assembly, you will see this information on the product page. We offer a wide variety of shipping and assembly options for your convenience.
When will my order incur storage fees?
We allow 10 calendar days for you to accept your order without fees, after which you'll begin to incur daily storage fees of $10 per day, per order.
Orders and Returns
Can I track my order?
Yes, if your order is shipping via Standard Delivery, you will receive tracking information via email once your order ships. Additional information can be found by logging into your Account or by calling our Customer Engagement team at 888 798 0202.
Can I cancel or change an order?
For made-to-order product, cancelations can be submitted up until your order is in production. For In-stock orders, cancellations can be made up until 1-day prior to shipment.
To make any changes we would need to cancel the original order and place a new order for the updated item(s).
How do I return an item?
Please visit our Returns page for more information.
What is your price adjustment policy?
A sale price credit will be honored if an item goes on sale within 14 days after an order is placed. The credit will be applied to the original source of payment for the difference between the price that was charged and the sale price. Final sale items are excluded from all price adjustments.
Am I able to build a Herman Miller product with different options available on your website?
Yes, please follow this link to the configurator for many of our Herman Miller products. If you’re interested in purchasing a product or option not available on our website, please give us a call at 888 798 0202. In many cases, we’ll be able to help place your order over the phone, and in some instances, we’ll provide you with the contact information to your local Herman Miller reseller.
Warranty and Service
How do I schedule service?
If you need product service or repair, please contact the Herman Miller dealer, retailer, or website where you purchased your product. They will be able to make the final determination whether the issue is specifically covered under the warranty and eligible for replacement or repair.
What if I don’t know where I purchased my product?
If you're not sure where your product was originally purchased, please give us a call at 888 798 0202 or use our Contact Us form to provide the six digit "FO" (Factory Order) number and Manufacturing date located on the label of your product. With that information we can connect you with the appropriate dealer or retailer.
What if I am no longer close to the dealer or retailer from whom I originally purchased my product and want to request warranty service?
We can help you locate a dealer or a our Locator retailer near your current location. They will be happy to help you with your warranty request.
Where do I find my label?
Chairs – The label will be on the underside of the seat
Filing and Storage – The label will be inside the second drawer from the bottom
Tables – The label will be located on the underside of table top
Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.
My product is no longer covered under warranty, how do I get parts?
Visit our Replacement Parts page where you will find casters, Aeron Chair arm pads, and Aeron Chair back support options. All other replacement parts can be purchased through an Authorized Herman Miller Dealer.
Do you sell outside of the USA and Canada?
We do have a Global network of Authorized Dealers. Use our Global Dealer Locator to find the dealer closest to you.
Do I need to return my damaged or defective product?
Yes, if replaced under warranty or at no charge, the original product will need to be returned.
What if I purchased from an unauthorized reseller?
Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they unfortunately are not covered by Herman Miller's warranty. However, by working directly with the reseller, it’s possible that you may find that they have other options for you to consider.
Account
Do I need an account? What are the benefits?
You aren't required to create an account to purchase from the online Herman Miller Store. However, having an account provides easier checkout and a more customized shopping experience.
I forgot my account name/password. Can I recover it?
Yes. Your username is the email address you used to register. To recover your password, enter your email address into our Forgot Password page and click the Submit button.
Product Care
How do I care for my purchase once I’ve received it?
Each product on our online Herman Miller Store has unique care and maintenance instructions. To find the care and maintenance instructions for a particular product, visit the product page on our website. You can also visit the Material Resources page on Herman Miller's website for additional information.
Fully Customer Information
I wanted to buy a product on fully.com but now I can't find it on the Herman Miller site. Is it still available?
Herman Miller will continue to sell select Fully products. All other products have been discontinued from our sites.
Will Fully’s product warranty still be honored? How can I get help with my product going forward?
All purchases made on fully.com will have their warranties honored by MillerKnoll. Please contact us at [email protected] for help.
I purchased from ErgoDepot, how do I get support?
Please contact us at [email protected] for help with your request. Please include a copy of your receipt so we can easily assist with the products you have.
The product I purchased from Fully has been discontinued. How do I get help?
Please contact us at [email protected] for help.
How do I purchase parts for my current Jarvis Desk? Can I buy parts to change the configuration I have?
Please contact us at [email protected] and we are happy to discuss your parts purchase and options available.
Can I purchase just a desktop/frame?
Yes! please contact us at [email protected] to explore options.
When I purchased my Jarvis there was an option for cable management kit and power grommets. I don't see these items online, are they available?
Yes! please contact us at [email protected] to explore options.
Jarvis Assembly and Troubleshooting:
My Jarvis Desk is stuck. How do I get help?
Most issues with adjusting your desk can be resolved by performing a reset. Please follow these instructions to reset your desk.
Where are my Jarvis Frame Ends and Center Rails?
- The Frame Ends (Part B in the Assembly Instructions) are boxed together with the Center Rails in Jarvis Frame Box 2 and may appear to be one solid piece. If you are indeed missing one of the highlighted pieces, please contact us for a replacement.
- If you can't get the Frame Ends apart, try loosening the pre-installed set screws using the 3mm hex key included with your hardware kit.
- Once they are sufficiently loosened, the Frame Ends will slide off the Center Rails with ease.
- To view the location of the set screws on the Frame Ends, refer to Step 7 in the Jarvis Assembly Instructions.
My machine screws won’t thread into the metal inserts?
- The metal insert(s) in your desktop or shelf top may be too deeply recessed.
- If an insert isn't flush with the surface, the screw won’t engage and will instead appear to ‘spin’ around without attaching.
- To fix this, take a hex key (6mm for Bamboo and 7mm for Laminate) and “back out” the metal insert using a counter-clockwise motion until it’s flush with the surface.
- Repeat with other inserts as necessary. Once they are all level, you should be able to attach the top without issue.
Refurbished Aeron Chairs – Frequently Asked Questions
What is a refurbished Aeron Chair?
Herman Miller refurbished Aeron Chairs are previously owned chairs that have been inspected, repaired as needed, and restored to meet Herman Miller quality standards. These refurbished products may show cosmetic signs of prior use but it does not affect their performance, structural integrity, or functionality.
What’s the difference between a new Aeron Chair and a refurbished Aeron Chair?
A new Aeron Chair is sold brand-new and unused, offers full customization options, and comes with Herman Miller’s full 12-year warranty. A Herman Miller refurbished Aeron Chair has been professionally restored from prior use, with worn parts replaced with authentic Herman Miller parts, and is available at a lower price point. Refurbished chairs include a separate 5-year Herman Miller refurbished product limited warranty, which may differ in scope from the warranty provided with new products. Please review the refurbished product warranty for full details. Refurbished chairs offer fewer customization options. Both new and refurbished Aeron Chairs offer award-winning ergonomic support.
What’s the difference between a refurbished Aeron Chair - Classic and a refurbished Aeron Chair?
Refurbished Aeron Chair - Classic has basic tilt and recline adjustments, PostureFit support, and Pellicle material for breathability and support. Refurbished Aeron Chair has an enhanced tilt mechanism; updated Pellicle 8Z material; and improved PostureFit SL support. Both refurbished Aeron Chair - Classic and refurbished Aeron Chair are backed by our 5-year Herman Miller refurbished product limited warranty
Can I return a refurbished Aeron Chair?
All refurbished Aeron Chairs are sold as final sale and are not eligible for return, exchange, or refund. However, if your refurbished Aeron Chair arrives damaged, defective, or materially different from the product description, please contact Herman Miller Customer Service within three (3) three days of delivery for assistance. This policy does not limit any rights or remedies available under the refurbished product limited warranty.
What warranty comes with a refurbished Aeron Chair?
Refurbished Aeron Chairs include a 5-year Herman Miller refurbished product limited warranty.
Does the warranty length vary by part or component?
All parts and components on a Herman Miller refurbished Aeron Chair are covered under our 5-year Herman Miller refurbished product limited warranty, subject to the terms and conditions described therein.
How do I get service or make a warranty claim for a refurbished product?
All warranty claims or service requests for refurbished products must be handled directly through Herman Miller Customer Service. Refurbished products are not serviced through retail stores.
How old is the refurbished Aeron Chair I’m receiving?
Refurbished chairs vary in age. Each chair has been evaluated and restored to meet Herman Miller quality standards, regardless of its original production date.
Do promotions or discounts apply to refurbished products?
Sitewide promotions or discounts may not apply to refurbished products. Any applicable offers will be clearly stated on the product page.
Will the photos show the exact chair I’ll receive?
Product images are representative and may not depict the exact chair you will receive. Each refurbished Aeron Chair will match the specifications you select and meet our Herman Miller quality standards. If you receive a product that is materially different from its description, please contact Customer Service.
How do I know I purchased an authentic Herman Miller refurbished chair?
Authentic Herman Miller refurbished products are sold directly by Herman Miller through our website, Herman Miller stores, or through authorized resellers. Each refurbished product includes an authentic Herman Miller product label. If you are unsure about the authenticity of a product, please contact Customer Service.
What if I purchased a refurbished Aeron Chair from an unauthorized reseller?
Products purchased from unauthorized resellers are not covered under Herman Miller’s refurbished product limited warranty or service programs. Always purchase directly from Herman Miller or an authorized reseller to ensure authenticity and support.
What’s the difference between Herman Miller refurbished and other refurbished chairs?
Herman Miller refurbished chairs are restored using Herman Miller standards and processes and are supported by Herman Miller Customer Service and our 5-year Herman Miller refurbished product limited warranty. Refurbished chairs sold by other retailers may use different refurbishment methods and may not include the same Herman Miller parts, components, warranty, or support. Herman Miller cannot verify or guarantee the quality, authenticity, or condition of refurbished chairs sold by unauthorized resellers.
Can I cancel or change an order?
You may be able to cancel your order if it hasn’t shipped yet. Since they are ready to ship and not built to order, refurbished Aeron Chairs leave Herman Miller facilities quickly, so it’s important to contact us as soon as possible to see if cancelling is possible. Because in-stock refurbished Aeron Chairs ship quickly, cancellation is not guaranteed. No changes can be made to refurbished Aeron Chair orders once placed. To request a cancellation before shipment, please contact Customer Service as soon as possible.
My refurbished product arrived damaged. How do I get a replacement?
If your Herman Miller refurbished Aeron Chair arrives damaged, please contact Customer Service within five (5) business days of delivery. Please provide photos of the front of the chair, the back of the chair, the damaged area or area of concern, and the label under the seat. Herman Miller will evaluate the damage and, at its discretion, repair or replace the affected product in accordance with the refurbished product limited warranty.
Legal Notice
This FAQ is provided for informational purposes and Herman Miller’s liability for refurbished products is limited to the remedies set forth in the applicable refurbished product limited warranty.