Returns and Exchanges

We want you to be happy with your purchase from the Herman Miller Store. As we work to exceed your quality and service expectations, sometimes we fall short. please contact our customer service teams via phone or email within three (3) days of receipt. If you receive a damaged, defective, or incorrect item, we’ll make it right.   

Please contact us at 888.798.0202 or email hmstore@hermanmiller.com to initiate your return request. Refunds will be given in your original form of payment and applied when the returned product arrives at Herman Miller. Learn more about our return policy.

Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it's important that you please keep and use the original packaging materials for any items you wish to return.

RISK OF LOSS
All items purchased from Herman Miller are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.