Classic Aeron Lumbar Support

The problem occurs with the plastic 'foam'
material drying out over time and losing resilience. There is no internal fiberglass or other mesh to keep the lumber support from splitting from repeated daily stress. Simple cure for an engineer, but poor design at production.

This will not stay attached to the chair when lumbar pressure is applied. It constantly pops off during use. Would have thought they tested it before production?

I needed a replacement lumbar support, ordered the wrong size - repeal and replace was easy with friendly customer service. Thanks!

Part does its, well, part! Just one time it pop out but since I reinserted it's doing fine. This is the only reason I didn't gave it 5 stars!

We ordered the wrong part and Customer Service was amazing and helped me get a refund and the correct part ordered to repair a chair. It's nice to be able to order replacement parts for older chairs instead of always buying new ones.

I recently needed a new lumbar support for my Aeron Chair that is over 15 years old. This company still stocked it and got it to me right away.

Great chair. Lumbar support not durable and expensive to replace

I found Herman Miller Store staff amazingly cooperative and persistent in getting me the replacement parts I needed.

Just started to work from home and I am using my chair more often so the extra support was needed and it works well.

After 14 years my lumbar support gave out. The new one was easy to install. My back is very happy!

Best for your back,,,and I have back issues!! Many nights I even fall asleep in my Aeron Chair. Customer service was fantastic...very knowledgeable and pleasant to work with.

This is a well designed product with very clear directions. I had a Herman Miller chair that was out of service and within 30 seconds of receiving the Aeron Lumber Support Kit, the chair was fixed. What else could you ask for?

The lumbar support is a must have. Love the product and the customer service as well. A major suggestion: make it plainly apparent that there is a code made up of small dots on the back/top of the Aeron chairs to indicate it's size. We've had the chairs so long we weren't sure what size they were, and using the measurements was a bit vague. But, overall, great product and experience.