Frequently Asked Questions
We’re here to answer any and all questions you might run into. If you don’t see your specific Q below, please don’t hesitate to get in touch with us.
Do I have to pay sales tax?
If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.
All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.
No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.
How can I pay for my order?
For your convenience, we accept Visa, MasterCard, Discover, and American Express credit and debit cards, as well as PayPal payments.
When will I be charged for my order?
When your order is placed, the payment amount of your order is authorized and held by your financial institution. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.
How accurate are the colors shown for each product?
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee that your computer monitor's display of any color will be completely accurate.
What are your shipping rates?
Free standard shipping is available on many products that ship FedEx Ground. Shipping rates for all other products are based on the total order amount. Visit our Shipping and Delivery page to learn more.
What shipping options are available for my order?
Shipping options vary based on the items included in your order. Your cart will reflect the shipping options available to you. Once you have selected a shipping option, adding or removing products may change the selected shipping option for your order. Visit our Shipping and Delivery page to learn more.
Do you deliver outside of the United States?
The Herman Miller Store ships within the 50 United States, Puerto Rico, and Canada. If you are looking to purchase internationally, please visit our global gaming sites. We do not currently accept orders for US Territories, FBP, and APO addresses.
Do your products require assembly?
The Embody Gaming Chair and Ollin Monitor Arm do not require assembly, but the Motia/Ratio/Nevi Gaming Desk does. For the desk, if you and a friend have the right tools (power driver, Phillips bit, torque wrench, 5 mm Hex bit, and 8 mm Hex bit), you can put it together in one to two hours.
Orders, Returns, and Exchanges
Can I track my order?
Yes, if your order is shipping FedEx, you will receive tracking information via email once your order ships. Additional information can be found by logging into your Account or by calling our Customer Engagement team at 888 607 8804.
Can I cancel or change an order?
Cancelations can be made any time prior to the shipment of your order. To make any changes, we would need to cancel the original order and place a new order for the updated item(s).
How do I return an item?
Please visit our Returns and Exchanges page for more information.
Warranty and Service
How do I schedule service?
If you need product service or repair, please contact Gaming Customer Service at 888 607 8804.
Do I need an account? What are the benefits?
You aren't required to create an account to purchase from the online Herman Miller Store. However, having an account provides easier checkout and a more customized shopping experience.
I forgot my account name/password. Can I recover it?
Yes. Your username is the email address you used to register. To recover your password, enter your email address into our Forgot Password page and click the Submit button.
How do I care for my purchase once I’ve received it?
Each gaming product has unique care and maintenance instructions. To find the care and maintenance instructions for a particular product, visit the product page on our website. You can also visit the Care and Maintenance Customer Service Page on Herman Miller's website for additional information.
Will Herman Miller sponsor me?
You can apply to be part of our influencer network here. After you answer a few questions, our team will reach out if you’re a good fit.
How can my team be sponsored by, or partner with, Herman Miller?
Have your team’s representative go here and answer a few questions for us. We’ll reach out if your team is a good fit.
Who is Herman Miller partnering with now?
We partner with companies, teams, and gamers that stand by our dedication to learn from actual gamers in order to make our science-backed products even better.
Right now, we’re working with Complexity and Logitech G, who have both significantly increased our understanding of the unique needs of gamers and how we can best meet those needs. We’re here to make sure you can play better for longer.